T
ransit Enforcement
YRT/Viva offers security, customer assistance and fare enforcement services through the YRT/Viva Transit Enforcement team.
Consisting of Special Constables and Fare Media Inspectors, Transit Enforcement travels the YRT/Viva system to monitor the correct use of fares and compliance with Viva's proof-of-payment system. They also monitor behaviour on YRT/Viva vehicles and properties to ensure the safety, security and comfort of all customers. Special Constables have the powers of a Peace Officer to enforce the Criminal Code of Canada and other related federal statutes on YRT/Viva and affiliated properties within the Regional Municipality of York and the City of Toronto.
Customers without valid fares or engaged in inappropriate or illegal activities may be subject to a warning, fine, criminal charge or arrest.
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Duties of a Special Constable and Fare Media Inspector | |
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Special Constables have the powers of a Peace Officer to enforce the Criminal Code of Canada and other related federal statutes on YRT/Viva and affiliated properties. They can be seen on the buses and in the terminals in order to:
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Fare Media Inspectors can be seen on the buses and in the terminals in order to:
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Fare violations, fines and warnings
Transit Enforcement staff make random checks to ensure the correct use of fares and compliance with Viva's proof-of-payment system. Customers without valid fares may be subject to a warning, fine or criminal charge as set out by The Regional Municipality of York bylaws.
The following excerpt from York Region Bylaw No. R-1415-2005-28 (as amended) outlines fare-related offences and applicable fines.
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Excerpt from Bylaw No. R-1415-2005-028 (as amended) |
Total Fine* |
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Travel without depositing fare, sec 2.1 (a)(i) |
$155 |
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Travel without proof of payment, sec 2.1 (a)(ii) |
$155 |
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Fail to show proof of payment, sec 2.2 |
$155 |
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Sell proof of payment without permission, sec 2.5 |
$155 |
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Attempt to sell proof of payment without permission, sec 2.5 |
$155 |
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Unauthorized use of proof of payment, sec 2.6 |
$155 |
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Use of altered pass, sec 2.7 |
$155 |
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Use of counterfeit pass, sec 2.7 |
$155 |
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Produce altered pass, sec 2.7 |
$155 |
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Produce counterfeit pass, sec 2.7 |
$155 |
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Fail to have proof of payment for each zone, sec 2.8 |
$155 |
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Obtain more than one transfer for fare, sec 2.9(a) |
$155 |
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Travel with transfer not properly issued, sec 2.9(b) |
$155 |
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Travel with invalid transfer, sec 2.10 |
$155 |
* includes court cost and Victims of Crime surcharge
Download the complete list of set fines (12 KB PDF)
Download York Region Bylaw No. R-1415-2005-028 as ammended (28 KB PDF)
Download York Region By-law No. 2009-36 (48 KB PDF) to amend Bylaw R-1415-2005-028
Fare Enforcement FAQs
Please see our FAQs page.
Reporting a crime, safety, security or fare machine issue
Transit Enforcement may be reached 24-7. During business hours, report issues relating to crime, safety, security or fare machines by calling the YRT/Viva Contact Centre at 1-866-MOVE-YRT (668-3978). Press "4" to speak with a Customer Service Representative, who will transfer you to Transit Enforcement to report your issue.
After business hours, call 1-866-MOVE-YRT and select option "6". YRT/Viva Contact Centre hours are 7 a.m. - 7 p.m. on weekdays and 8:30 a.m. - 4:30 p.m. on weekends and holidays.
Security cameras
YRT/Viva vehicles and properties are outfitted with security cameras. Our security camera program is meant to deter vandalism and provide evidence of incidents that occur on our bus fleet and in our terminals
Video footage is not archived and is only retrieved from a bus or terminal if requested from police or YRT officials as evidence to a particular event. Only Special Constables have the authority to retrieve video footage from a bus or terminal under the Enforcement Supervisor's direction.