The Regional Municipality of York advises residents that April monthly passes and YRT/Viva tickets are available for purchase before free service ends Saturday, March 31. Fares are required to board all YRT/Viva services starting Sunday, April 1.
Where can I get YRT/Viva tickets and passes?
What about PRESTO?
Sets of 10 tickets and monthly passes continue to offer the best value for frequent YRT/Viva riders. Riders can save up to 20 per cent by switching from cash to tickets. Monthly passes, GTA Weekly Passes and frequently-used PRESTO cards are eligible for the Federal Transit Tax Credit, saving riders even more at tax time.
Free service on all YRT/Viva services remains available until Saturday, March 31. York Region thanks residents for their patience during the phased-in return of YRT/Viva service.
For more information about YRT/Viva services, browse our website or call the Customer Service Centre at 1-866-MOVE-YRT (668-3978).
YRT/Viva tickets and monthly passes for April will be available for purchase at multiRide machines beginning Sunday, March 18. MultiRide machines are located at YRT/Viva terminals.
Single ride tickets from oneRide machines (located at vivastations and YRT/Viva terminals) will not be available until Sunday, April 1.
Free transit service continues to be available on all YRT/Viva services until March 31. Beginning April 1, payment will be required to board YRT/Viva services.
Free transit service continues to be available to welcome riders back to YRT/Viva until March 31. No cash, tickets or passes are required for any YRT/Viva services through March 31. Free rides also apply to Dial-a-Ride, Mobility Plus, TTC routes operating within York Region, GO Route 69 - Sutton GO Bus operating within York Region and YRT routes that were still operating in the Southwest Division throughout the strike.
Monthly passes for February 2012 will be honoured in April or can be returned for a refund at YRT/Viva's head office (50 High Tech Road, Town of Richmond Hill). More information on returning your February 2012 Monthly Pass for a refund is available below.
If you have already purchased a monthly pass for February 2012, it can be used during the month of April or can be returned to YRT/Viva's head office for a full refund. All February 2012 Monthly Pass refund requests must be received no later than March 31, 2012.
There will be no cash refunds or exchanges. Customers may request a refund by mailed cheque or a credit towards the purchase of other YRT/Viva fare media.
Credit requests towards the purchase of other fare media can only be made in person at the YRT/Viva head office. Refund requests can be made in person at the YRT/Viva head office or by mail. Refunds are not available at Ticket Agent locations. Refund and credit amounts will be determined by YRT/Viva staff. Please allow two to three weeks for processing.
For refund and credit requests in person, visit the YRT/Viva head office Monday to Friday, between 8:30 a.m. and 4:30 p.m. at 50 High Tech Road, 5th floor, Town of Richmond Hill
For refund requests by mail, please read and follow these steps carefully:
* Mail requests and original passes to:
York Region Transit / Viva
50 High Tech Road, 5th Floor
Richmond Hill, Ontario L4B 4N7
Refunds are only available for the YRT/Viva February 2012 Monthly Pass. No refunds for GTA Weekly Passes.