News

What is Citymapper? 

Citymapper is a transit app that can help you plan your trips with ease. It offers real-time information and now includes the option to book On-Request rides directly through the app. 

How will this new feature work? 

Enter your starting address and destination in the Citymapper app, and it will find the best route for you, using bus routes and On-Request services. If your trip includes On-Request, you will be able to book that portion directly in Citymapper.  

To book your ride in...

York Region Transit (YRT) is planning improvements to services, facilities, routes and programs in 2026, and we'd like to hear from you!

To learn about the proposed changes, visit the Annual Transit Plan page and use the interactive map from May 4 to June 1, 2025, to let us know what you think. Your feedback plays an important role to help shape transit services in York Region. 

Want to speak with YRT Staff?

We would like to hear from you in person at one of our events. Staff will be available at...

We would love to hear from you!

Beginning April 28, 2025, you may be approached by one of our Experience Advisors asking you to take part in YRT’s Customer Satisfaction Survey.

The survey happens twice a year and is used to get feedback from riders on YRT’s services. The survey data will help us understand your use of YRT’s services and measure your satisfaction, so we can make improvements to serve you better. 

The survey will take about 5 to 7 minutes to complete. Participation is voluntary and you may skip...

Mobility On-Request (MOR) Paratransit will be updating their ride booking system from March 15 to 22, 2025. During this period, the Automated Phone Line (IVR), YRT Ride OnDemand app and Ride On-Demand Booking System will be unavailable. To schedule a trip during this time, please call 1-866-744-1119. 

As part of the update, you will receive a new Rider Identification (ID) number. Your new ID number is included in the Spring edition of the MOR Newsletter which you should receive by the end of March...

Trip planning will be easier in January 2025! Soon you will be able to plan your entire trip, including the On-Request portions through the Transit App.

How will this new feature work?

Put your starting address and destination in the Transit app and it will find the best route for you, using bus routes and On-Request services. If your trip includes On-Request, there is now a direct link in the Transit App that will take you to the YRT On-Request app to book your trip.

What is On-Request?

On-Request is...