News

Below are hours of operation for the YRT Contact Centre and Mobility On-Request Paratransit Contact Centre during the holiday season.

YRT Contact Centre (1-866-668-3978)

Schedules and real-time information are available on our website or by phone 24-7.

Mobility On-Request Paratransit Contact Centre (1-866-744-1119)

The Traveller's Hotline (1-877-660-7587) will be available to customers who are travelling and for cancellations.

On November 5, 2024,York Region Transit (YRT)e-tickets can be purchased through the PRESTO E-Tickets app. This allows travellers to purchase and use YRT e-tickets anywhere, anytime, through the convenience of their smartphones. The app is available in the App Store or Google Play.

E-tickets are a great option for occasional or group travellers with many benefits, including:

Holiday parades are coming back to York Region, in the Towns of East Gwillimbury, Newmarket, Georgina, Aurora, Whitchurch-Stouffville and City of Markham.

York Region will have a holiday-decorated Viva bus, snowplow, Toby the mini-bus and staff walking alongside in the parades.

We encourage you to come out with family and friends to enjoy the parades!

Parade dates and times

• Town of Newmarket: Saturday, November 16 at 11 a.m. 
• Keswick (Town of Georgina): Saturday, November 16 at 1:30 p.m.
• Town of East...

We would love to hear from you!

Beginning November 4, you may be approached by Experience Advisors soliciting in-person feedback from YRT riders in York Region to take part in YRT’s Customer Satisfaction Survey.

The Survey is a semi-annual survey to ask riders for their feedback on YRT’s services. The survey will take 5-7 minutes to complete. All data collected will remain confidential.

Participation is voluntary, and you may skip questions that you feel uncomfortable answering. The data collected...

We are pleased to announce that York Region Transit has received $76 million from Canada’s Zero Emission Transit Fund to help increase our electric bus fleet.

This funding, in addition to the $136 million contribution from the Canada Infrastructure Bank and $177 million investment from York Region, brings the total budget for the Canada Infrastructure Bank Zero-emission bus program to $389 million.

The funding will help support YRT’s plan to:

• Add 180 electric buses to the fleet which will increase...