YRT Contact Centre
For questions, compliments, concerns and suggestions, call the YRT Information Line (see below) and press "4" to speak with a Customer Service Representative.
You may also get in touch with us by using one of the following methods:
| By phone: |
|
To speak with a Customer Service Representative: Local: 905-762-2100
TTY teletypewriters for the deaf or hard-of-hearing callers: TTY local: 905-881-5167
Hours of Operation: Monday to Friday: 7 a.m. to 7 p.m. |
| In person: |
|
Our front reception is located at: 50 High Tech Road, 5th Floor
Hours of Operation: Monday to Friday: 8:30 a.m. to 4:30 p.m. |
| Live Chat: |
|
Chat live with us for quick answers to your transit questions. Please note that live chat is not for submitting concerns, compliments or suggestions.
Hours of Operation: Monday to Friday: 7 a.m. to 7 p.m. |
| Online: |
| Use our online feedback form |
| Email: |
|
Email us: transitinfo@york.ca You will receive a response from us within two business days. If you have a spam filter, add transitinfo@york.ca to your address book to ensure our response doesn't end up in your junk mail folder. |
| By mail: |
|
Our mailing address is: York Region Transit |
| YRT Information Line: |
| Local: 905-762-2100
Toll free: 1-866-MOVE-YRT (668-3978) Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "4" to speak with a Customer Service Representative in our Contact Centre. |
Media Inquiries
For all media inquiries, contact York Region's Corporate Communications department.
Local: 905-830-4444, ext. 71234
Toll free: 1-877-464-9675, ext. 71234
Contact Mobility Plus
View Mobility Plus contact information here.
Requesting a bus charter
To book a YRT bus charter, please download and complete a Charter Request Form (PDF 104 KB).
Submit the completed form by fax to 905-762-2964.
For more information, call 1-877-464-9675 ext. 77781.
Lost and Found
If you've lost a personal item while travelling our system, please find more information on our lost and found page.
Connecting Services
For information on connecting transit services, contact the appropriate transit agency:
| Transit agency | Contact information |
| Brampton Transit |
Local: 905-874-2999 |
| Durham Region Transit (DRT) |
Toll free: 1-866-247-0055 |
| GO Transit (inter-regional) |
Local: 416-869-3200 |
| Mississauga Transit (MiWay) |
Local: 905-615-INFO (4636) |
| TTC (Toronto) |
Local: 416-393-INFO (4636) |