What is Mobility On-Request Paratransit
York Region's door-to-door, shared ride, accessible public transit service for people with disabilities. To use this service, you must meet specific eligibility criteria. Visit our Registration and Eligibility page to learn more.
Registration and Eligibility
You must meet specific eligibility criteria to use Mobility On-Request Paratransit. Eligibility is considered on a case-by-case basis and is not based on a particular disability, nor is it based on income level or lack of accessible public transit in an applicant's area.
Resources
Resources are available for Mobility On-Request Paratransit clients, including the application package, information guides and mores.
Book Your Trip
Paratransit clients can book their trip by phone through the automated phone line or with a Trip Reservationist. To use Paratransit service, you must meet specific eligibility criteria.
Ride On-Demand Booking System
Book and manage your trips using the Ride On-Demand online booking tool or mobile app for Paratransit customers.
Contact Us
You can reach us by phone, email or online. The Contact Centre numbers for Paratransit and on-request services are different.
YRT On-Request Service Areas
On-Request is a ride-sharing service that allows you to request transit when and where you need it. Choose between options below to learn more about each service in your area.
News and Service Updates
Mobility On-Request Fleet
Small Vehicle Option
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Medium Vehicle Option
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Large Vehicle Option
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Paratransit News
In this Spring 2023 issue:
- Improvements to the Automated Phone System
- Traveller Tips
- New three-day booking window