Contact Us

YRT Contact Centre

Phone: 1-866-MOVE-YRT (668-3978)
TTY: 711*
Email: transitinfo@york.ca

Contact Centre Hours:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Statutory Holidays: 8:30 a.m. to 4:30 p.m.

Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "5" to speak with a Customer Service Representative in our Contact Centre. Translation services are available upon request.

*Relay Service:
We are currently experiencing service disruptions with the TTY 1-866-276-7476 service. The YRT Contact Centre can be reached by using Relay Service 711, email transitinfo@york.ca or Live Chat with us.

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On-Request

Phone: 1-844-667-5327
TTY: 711*
Email: mobilityonrequest@york.ca

Contact Centre Hours:
Monday to Friday: 5 a.m. to 12 a.m.
Saturday and Sunday: 5 a.m. to 12 a.m.
Statutory Holidays: 5 a.m. to 12 a.m.

Address:
York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

*Relay Service:
We are currently experiencing service disruptions with the TTY 1-866-276-7479 (905-881-5872) service. The On-Request Contact Centre can be reached by using Relay Service 711 or emailing mobilityonrequest@york.ca

Mobility On-Request Paratransit

To Book a Trip

Phone: 1-866-744-1119 (View our Popular Call Times page)
TTY: 711*
Hours:
Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and Statutory Holidays: Closed

MOR Paratransit hours of service:
Monday to Sunday (including Statutory Holidays): 5 a.m. to 3 a.m.

MOR Customer Service

Phone: 1-844-727-2663
TTY: 711*
Hours: 
Monday to Friday: 8 a.m. to 4 p.m.
Saturday, Sunday and Statutory Holidays: Closed
Fax: 905-762-2110
Email: mobilityonrequest@york.ca

Traveller's Hotline

For customers currently travelling who need immediate assistance.Phone: 1-877-660-7587
Hours:
Monday to Sunday: 5 a.m. to 12 a.m.

After-Hours Line

For customers travelling between 12 a.m. and 3 a.m. who need assistance.Phone: 1-877-464-9675 ext. 76005
Hours:
Monday to Sunday: 12 a.m. to 3 a.m.

Address:
York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

*Relay Service:
We are currently experiencing service disruptions with the TTY 1-866-276-7479 (905-881-5872) service. The Mobility On-Request Paratransit Contact Centre can be reached by using Relay Service 711 or emailing mobilityonrequest@york.ca

YRT Bus Charter Requests

Phone: 1-877-464-9675 ext. 77181
Fax: 905-762-2964

To book a YRT bus charter, download and complete the Charter Request Form. Submit the completed form by fax.

YRT Charter Request Form (PDF)

Phone: 1-877-464-9675
TTY: 1-866-512-6228*

*We are currently experiencing service disruptions with the TTY. While we work to repair the issue, you can reach us at accessyork@york.ca

Hours of operation:
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Address:
17150 Yonge Street
Newmarket, ON
L3Y 8V3

Phone: 905-830-4444 ext. 71234
Toll-free: 1-877-464-9675 ext. 71234 

Address:
York Region Administrative Centre
17250 Yonge Street
Newmarket, ON
L3Y 6Z1