Contact Us

YRT Contact Centre

Phone: 1-866-MOVE-YRT (668-3978)
TTY: 711

Email: transitinfo@york.ca

Submit a feedback form

For general inquiries, compliments, concerns and suggestions.

Service updates and automated fare, schedule and real-time information are available by phone 24-7. Press "4" to speak with a Customer Service Representative in our Contact Centre. Translation services are available upon request.

Relay Service:

We are currently experiencing service disruptions with the TTY 1-866-276-7476 service. The YRT Contact Centre can be reached by using Relay Service 711, email transitinfo@york.ca or Live Chat with us.

Contact Centre hours:

Monday to Friday: 7 a.m. to 7 p.m.
Saturday and Sunday: 8:30 a.m. to 4:30 p.m.
Statutory holidays: 8:30 a.m. to 4:30 p.m.

On-Request Service

Phone: 1-844-667-5327

TTY: 711

Email: mobilityonrequest@york.ca

Relay Service:

We are currently experiencing service disruptions with the TTY 1-866-276-7479 (905-881-5872) service. The On-Request Contact Centre can be reached by using Relay Service 711 or emailing mobilityonrequest@york.ca

Contact Centre hours:

Monday to Friday: 5 a.m. to 12 a.m.
Saturday and Sunday: 5 a.m. to 12 a.m.
Statutory holidays: 5 a.m. to 12 a.m.

Address:

York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

Mobility On-Request Paratransit

Phone: 1-866-744-1119 (View our Popular Call Times page)
TTY: 711
Fax: 905-762-2110
Email: mobilityonrequest@york.ca

Relay Service:

We are currently experiencing service disruptions with the TTY 1-866-276-7479 (905-881-5872) service. The Mobility On-Request Paratransit Contact Centre can be reached by using Relay Service 711 or emailing mobilityonrequest@york.ca

Contact Centre and TTY service hours:

Monday to Friday: 7 a.m. to 7 p.m.
Saturday, Sunday and statutory holidays: Closed

For customers currently travelling and need immediate assistance:

Traveller's Hotline: 1-877-660-7587

For customers travelling between 12 a.m. and 3 a.m. who need assistance:

After-hours line: 1-877-464-9675 ext. 76005

Address:

York Region Transit (Mobility On-Request)
55 Orlando Avenue
Richmond Hill, ON
L4B 0B4

YRT Bus Charter Requests

Phone: 1-877-464-9675 ext. 77181
Fax: 905-762-2964

To book a YRT bus charter, download and complete the Charter Request Form. Submit the completed form by fax to YRT's fax number.

YRT Charter Request Form (PDF)

Phone: 1-877-464-9675
TTY: 1-866-512-6228 *

*We are currently experiencing service disruptions with the TTY. While we work to repair the issue, you can reach us at accessyork@york.ca

Hours of operation:
Monday to Friday: 8:30 a.m. to 4:30 p.m.

Address:
York Region Administrative Centre
17250 Yonge St.
1st Floor
Newmarket, ON
L3Y 4W5

Phone: 905-830-4444 ext. 71234
Toll-free: 1-877-464-9675 ext. 71234 

Address:
York Region Administrative Centre
17250 Yonge St.
Newmarket, ON
L3Y 4W5