Support and Safety
Accessible formats or communication supports are available upon request by contacting 1-866-744-1119.
Mobility On-Request Paratransit clients - we care about your safety. If you are concerned about any part of your trip, please call us immediately at 1-866-744-1119. A safe vehicle, securement and an escort to and from the door are our standards.
| Mobility Devices | ||||
| Proper fastening of personal mobility devices is available on all conventional YRT and Viva vehicles. For added safety, passengers staying on their mobility devices during travel must use the lap belt as required by the Highway Traffic Act, section 106(3). Your driver will secure the device using the lap belt.
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| Accessible Door for Escorting Passengers | ||||
| All Mobility On-Request (MOR) Paratransit passengers will be escorted by the driver to and from the first accessible door. An accessible door is a driveway or curb cut for the ramp of a MOR Paratransit vehicle, with a flat, level and paved landing area with additional space for a mobility aid/passenger and driver. If needed, a MOR Inspector can visit your location to assess its accessibility. To ensure the safety of the passenger and driver, clients must ensure all snow, ice and other debris have been cleared to produce a barrier-free path between the residence doorway/departure area and the end of the driveway. |
Related Pages
If you need to be accompanied by a support person, you can apply for a Support Person Assistance Card.