Maple-Rutherford GO
Accessible formats or communication supports are available upon request by contacting 1-844-667-5327.
On-Request Maple-Rutherford GO service allows you to travel directly between the GO stations and a fixed address within the service area, for free with a PRESTO card. Download the YRT On-Request App, available on the App Store and Google Play.
What is On-Request Maple-Rutherford GO?
On-Request Maple-Rutherford GO service allows you to travel directly between the GO stations and a fixed address within the service area (see service area map above).
You can use the YRT On-Request App to book a pick-up by a YRT vehicle from the curb of your home and get dropped off at your desired GO station. The same service will be provided in the evening to return home from the GO station.
How it works:
- Trips may occur anytime during service hours. Request the next available trip or pre-book a pick-up or drop-off anywhere from 45 minutes to one day in advance. For pre-bookings, your trip will be scheduled with a 15-minute pick-up window
- Your trip must be completed within the service hours listed below
- Book a ride through the YRT On-Request App available for free in the App Store or Google Play OR by calling 1-844-667-5327
- Select the service type "On-Request GO" when booking in the app
- Plan ahead and allow adequate travel time to arrive at your destination
- Trips are provided on a first-come, first-served basis
- A YRT-marked vehicle will pick you up from the curb of your address and take you to or from Rutherford or Maple GO Stations. Rides may be shared with other travellers
- Regular YRT fares apply. All YRT fare media will be accepted including PRESTO, PRESTO mobile wallet, YRT Pay/Transit App, credit, debit or exact change
- Take YRT to the GO Station for free when you use PRESTO
Service hours:
Monday to Friday:
- 6 a.m. to 9 a.m.
- 3:30 p.m. to 6:30 p.m.
Frequently Asked Questions
PRESTO
How does the PRESTO fare work on YRT On-Request? |
| Treat your On-Request ride as you would a regular YRT trip. Tap on when you board the On-Request vehicle. For GO Transit, tap on and off as you normally would when taking GO. |
How does the fare charge on my PRESTO account? |
| If you are using a PRESTO card, your ride on On-Request will be free if transferring to or from GO Transit services. Visit our Ride to GO page for more information. |
Booking a trip
When can I book my trips? |
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| YRT On-Request now offers two booking options to maximize rider convenience:
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What if I don’t have a mobile device to book a trip with the app? |
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| Call 1-844-667-5327 and a Customer Service Representative will assist you. Note: Ride times may be updated to accommodate other riders. Please check the YRT On-Request App for the most up-to-date pick-up time. Although this feature is only available through the app, all riders will receive text message updates (when applicable) when the vehicle is 30, 15 and 5 minutes away, and upon arrival. For riders who cannot receive text messages, please be ready at the time or window communicated to you over the phone by our Customer Service Representative. |
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What service type do I select when booking in the app? |
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| When booking a trip in the YRT On-Request App, you will need to select from one of three service types: On-Request, On-Request Local or On-Request GO. Please see below for a list of service types:
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What should I do if my train is delayed and I am going to be late for my pick up? |
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| Please cancel your trip and reschedule to accommodate the delay. |
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Is there a waiting period after I book my ride? |
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| When booking next available pick-up, an exact time is provided. You will receive update notifications by text message when your ride is 15 minutes away, 5 minutes away and upon arrival. For advance bookings, a 15-minute pick-up window will be provided at the time of booking. The app will provide text message notifications when your vehicle is 30 minutes away, 15 minutes away, 5 minutes away and upon arrival. |
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What if I need to transfer between On-Request services? |
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| If your journey spans more than one On-Request service area, Customer Service Representatives will assist with trip planning using all available On-Request services and YRT routes. Our goal is to provide you with the best available travel plan. If you are connecting to a YRT route or other On-Request service, please use our pre-booking option and request an arrival time at the required bus stop or drop-off location. Remember to consider traffic delays, road conditions, etc. when selecting your arrival time. If you are travelling on a YRT route that is running late, please call 1-844-667-5327 to reschedule your connecting On-Request trip. |
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Can I save my favourite destinations? |
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| You can save your favourite destinations as points of interest within the app by clicking the star icon next to the address. This will have it saved as a preselected location for future bookings. |
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Is On-Request service for everyone or only Paratransit clients? |
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| YRT On-Request service is available for everyone to use. Paratransit is a separate service for registered clients. |
On-Request vehicle
How do I recognize the correct vehicle if there is more than one? |
| Look for the driver’s license plate number on your app. It is also included in all same-day text message notifications sent in advance of the vehicle's arrival. |
Can I bring shopping bags or boxes? |
| Yes, riders are welcome to bring a maximum of four shopping bags on the trip. There is a bag limit in place so that we can offer everyone a comfortable shared journey with adequate space. Please ensure each shopping bag weighs less than 10 pounds. Our vehicles cannot accommodate big boxed items. Small boxes that are similar in size to shopping bags are fine. The same 10-pound maximum weight applies. The total number of bags or small boxes cannot exceed four items. |
Do I tip my driver? |
| No, you do not tip. Although it is similar to a ride share/taxi service, this is a public transit service. |
Why can’t I message my driver? |
| We do not currently have this feature. Please be ready for pick-up at the address provided in the app. |