Popular Call Times
To assist customers, below are popular call times for the Mobility On-Request Paratransit Contact Centre.
If you wish to speak with a Trip Reservationist but do not want to wait on the line, you will be provided with the option to press “1” for a call back after two minutes of waiting. Please wait until the call back has been confirmed before hanging up. If possible, we recommend calling when there are shorter wait times. Please refer to the graph below for more details.
Alternatively, you can book and manage your trips with YRT On-Request. Visit the Booking Your Trip page for more information.
Contact Centre
Hours: Monday to Friday from 7 a.m. to 7 p.m.
Phone number: 1-866-744-1119
Please note: Next-day booking closes at 4 p.m.