Priority and Courtesy Seating

Priority seating is for the use of passengers with a disability, and is the designated securement location for persons using a wheelchair or other mobility device. These seats are typically located near the front or ramped entrance of the vehicle.

Designated accessible seating are available near the front of every YRT vehicle. These areas are marked with the accessible symbol or "Priority Seating."

Customers who do not have a disability are expected to respect the intended purpose of Priority seating, which means they shall vacate the seat for a person with a disability or at the request of the bus operator.

• Use of Priority seating is on a first come-first served basis
• A person with a disability occupying a Priority seat is NOT required to move for another customer with a disability

Bus operators will provide assistance by asking customers sitting in the Priority seating to move to another seat. In the event the customer occupying the seat chooses not to move, the bus operator will NOT enforce the requirement. To accommodate a person using a wheelchair or other mobility device, bus operators will ask the person(s) occupying the seat to move to another seat near the front of the vehicle. 

Courtesy seating is intended to provide additional seating for passengers who would benefit from having a seat near the front or door of the vehicle, including but not limited to seniors, expectant mothers, adults travelling with infants/small children or others.

• Use of Courtesy seating is on a first come-first served basis.
• A person occupying a Courtesy seat that has a disability and/or meets the intended purpose of Courtesy seating is NOT required to move for another customer. 
• Bus operators will provide assistance by asking customers sitting in the Courtesy seating to move to another seat. In the event the customer occupying the seat chooses not to move, the bus operator will NOT enforce the requirement.  

Bus operators will NOT intervene in any dispute related to Priority and Courtesy seating. We ask, however, that customers respect this designated seating area and show consideration for those whose need is greater than their own.

In the event a customer cannot be accommodated, the bus operator will contact their Control Centre and identify when the next available bus which can accommodate will arrive.

Given the vast number and varying degree of disabilities, some of which are invisible, it would be extremely difficult for a third party to determine who is more entitled to the Priority and Courtesy seating area. As such, we expect customers to do the right thing.