Blue duffle bag on the floor of a bus

If you've lost a personal item while travelling our system, call the appropriate YRT contracted operator (listed below) to see if it's been found. Any details you can provide about the bus you were taking (e.g. route number, time and direction of travel) will help us in locating your item.

Items such as wallets, identification with personal information, medications and electronics will be sent from our contractors to YRT Transit Enforcement for safekeeping. If you have lost one of these items or have been told by the contractor that your item has been sent to YRT, call 1-866-668-3978 and speak to a Customer Service Representative.

As per Regional policy, YRT assumes legal ownership of any unclaimed items on the 31st day following registration of the article, including currency.

Locating lost items on a YRT bus

If you lost an item on a YRT bus, select your route from the dropdown menu below for the contractor’s contact information.

 

Calling the contractor

When calling the contractor, be sure to provide the following information to locate your lost item:

  • Your name
  • Your phone number
  • Date you lost the item
  • Route number
  • Time
  • Direction of travel
  • Bus number (if possible)
  • Description of your lost item
  • Any additional details about the bus you were taking

 

Frequently Asked Questions

Who do I contact if I lost an item at a YRT bus stop or terminal?

Please call the YRT Contact Centre at 1-866-668-3978 to speak with a Customer Service Representative.

When calling our Contact Centre, please have the following information ready:

  • Date you lost the item
  • Time
  • Location
  • Bus stop number (if possible) or Terminal name
  • Description of your lost item

I know my bus is still on route with my lost item. Can you call the driver to get it?

Our operators are focused on driving and are unable to pull their vehicle over to look for a lost item while completing a route. Operators have schedules to maintain and delaying a trip would cause inconvenience to other passengers on board.

Once the operator has completed their route and returns to the garage, the bus will be inspected and any items found on-board will be taken to the lost and found for safekeeping. For security reasons, our bus operators are not able to hand any lost items back to travellers.

I called the contractor but no one is answering the phone. What do I do?

If the contractor is not answering the phone, please leave a detailed message. The voice mailbox is regularly monitored and someone will get back to you within 48 hours.

Remember to leave the following information in your voice message:

  • Your name
  • Your phone number
  • Date you lost the item
  • Route number
  • Time
  • Direction of travel
  • Bus number (if possible)
  • Description of your lost item
  • Any additional details about the bus you were taking

It's been almost 24 hours and I haven't heard back yet. What can I do?
Please be patient. The contractor may take up to 48 hours to get back to you with any information regarding your lost item.

What happens if someone else finds my item and keeps it?

As per our lost and found policy, travellers are responsible for their personal property and YRT is not liable for any personal items that are left within our vehicles while you are travelling on our system. 

Who do I call if I lost an item on an On-Request route?

Please call the On-Request Call Centre at 1-844-667-5327 to speak with a Customer Service Representative.

When calling our Contact Centre, please have the following information ready:

  • Date you lost the item
  • Route number
  • Time
  • Direction of travel
  • Description of your lost item
  • Any additional details about the vehicle you were taking

What do I do if I left my medication on the bus and I need it right away?

For urgent retrieval of prescription medications left on a YRT vehicle, please call the YRT Contact Centre at 1-866-668-3978 to speak with a Customer Service Representative. We will do our best to retrieve your medication as soon as possible, but we cannot guarantee a time frame.