We would love to hear from you

Beginning November 4, you may be approached by Experience Advisors soliciting in-person feedback from YRT riders in York Region to take part in YRT’s Customer Satisfaction Survey.

The Survey is a semi-annual survey to ask riders for their feedback on YRT’s services. The survey will take 5-7 minutes to complete. All data collected will remain confidential.

Participation is voluntary, and you may skip questions that you feel uncomfortable answering. The data collected will be used to understand your satisfaction with and use of YRT’s services to make improvements to serve you better.

If you have questions about the survey, please call the YRT Contact Centre at 1-866-668-3978 or chat live with us.

All responses will be kept confidential. Thank you in advance for your participation.