Mobility On-Request (MOR) Paratransit will be updating their ride booking system from March 15 to 22, 2025. During this period, the Automated Phone Line (IVR), YRT Ride OnDemand app and Ride On-Demand Booking System will be unavailable. To schedule a trip during this time, please call 1-866-744-1119. 

As part of the update, you will receive a new Rider Identification (ID) number. Your new ID number is included in the Spring edition of the MOR Newsletter which you should receive by the end of March.  

You will need your new Rider ID number to book a ride beginning March 22, 2025. If you have not received your ID number and need to book a ride, please call us at 1-844-727-2663 and we will assist you.

For more information, please read our newsletter.