Blue duffle bag on the floor of a bus

If you've lost a personal item while travelling our system, call the appropriate YRT contracted operator (listed below) to see if it's been found. Any details you can provide about the bus you were taking (e.g. route number, time and direction of travel) will help us in locating your item.

Items such as wallets, identification with personal information, medications and electronics will be sent from our contractors to YRT Transit Enforcement for safekeeping. If you have lost one of these items or have been told by the contractor that your item has been sent to YRT, call 1-866-668-3978 and speak to a Customer Service Representative.

As per Regional policy, YRT assumes legal ownership of any unclaimed items on the 31st day following registration of the article, including currency.

Locating lost items on a YRT bus

If you lost an item on a YRT bus, select your route from the dropdown menu below for the contractor’s contact information.

 

Calling the contractor

When calling the contractor, be sure to provide the following information to locate your lost item:

  • Your name
  • Your phone number
  • Date you lost the item
  • Route number
  • Time
  • Direction of travel
  • Bus number (if possible)
  • Description of your lost item
  • Any additional details about the bus you were taking

 

Frequently Asked Questions